Return & Refund Policy for Women’s Night Dresses & Pajama Sets
Thank you for shopping with us! We value our customers and aim to provide a seamless shopping experience. Please read our return and refund policy carefully to understand how we handle returns, exchanges, and refunds for women’s night dresses and pajama sets.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Only products purchased directly from our store are eligible for returns.
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
2. Return Process
- To initiate a return, please contact our customer support team at gufran458448@gmail.com with your order number, product name, and reason for return.
- Our support team will provide you with a Return Authorization and instructions on how to send the product back.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Conditions for Return
- Products must be returned in original packaging with all tags attached.
- Items showing signs of wear, damage, or washing will not be accepted for a return.
- Accessories, gift items, and packaging materials must also be returned.
4. Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to the original payment method used for purchase.
- Shipping charges are non-refundable unless the return is due to a defect or our error.
5. Exchanges
- Currently, we do not offer direct exchanges. To exchange an item, please return the original product and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at gufran458448@gmail.com with photos of the item and packaging.
- We will arrange a replacement or full refund at no additional cost to you.
7. Contact Customer Support
For any questions, clarifications, or assistance with returns and refunds, please reach out to us:
Email: gufran458448@gmail.com
Response Time: Within 24–48 hours on business days